HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We aim to respond to all customer inquiries within 24 hours. Messages and emails are handled in the order they are received. For assistance, email us at support@auraloom.store or use our Contact Us page.
HOW LONG DOES SHIPPING TAKE?
We aim to deliver your order within 5–8 business days. Most orders arrive earlier, although delivery times may vary depending on your location.
HOW MUCH DOES SHIPPING COST?
Orders have a $7.99 shipping fee. International shipping rates are calculated at checkout.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Please contact us as soon as possible at support@auraloom.store with your name and order number. We will do our best to update your address before dispatch, but changes cannot be guaranteed once your order has been processed or shipped.
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, use the tracking number provided to follow its progress. If you have not received tracking information or need help tracking your package, contact us at support@auraloom.store.
WHY ISN'T MY TRACKING NUMBER WORKING?
Tracking information may take some time to appear after dispatch. If your tracking number still does not work or your tracking status has not updated for an extended period, please contact us with your order number.
MY ORDER SAYS DELIVERED, BUT I HAVEN'T RECEIVED IT. WHAT SHOULD I DO?
Check your delivery location and ask household members or neighbours whether they accepted the package. You can also contact the shipping carrier. If you still cannot locate your order, email support@auraloom.store with your order number and tracking details.
WHAT IS YOUR RETURN POLICY?
You can request a return within 15 days of delivery, provided your item meets our return eligibility requirements. Items must be unused and in their original condition and packaging. Please review our Return/Refund Policy for complete details.
HOW DO I REQUEST A RETURN?
Contact us through our Contact Us page or email support@auraloom.store. Include your order number and the item you wish to return. Please contact us before sending any item back so we can provide the appropriate instructions.
WHEN WILL I RECEIVE MY REFUND?
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds are issued to your original payment method, and the time it takes for the funds to appear may vary depending on your payment provider.
WHAT SHOULD I DO IF MY ITEM IS DAMAGED?
If an item arrives damaged from your order, please contact support@auraloom.store as soon as possible. Include your order number and a description of the issue so we can review your request and help resolve it.
HOW IS MY PERSONAL INFORMATION PROTECTED?
We take the handling of customer information seriously. Please review our Privacy Policy to learn how we collect, use, and protect your personal information.
HOW CAN I CONTACT AURALOOM?
For questions about products, orders, shipping, returns, or refunds, please use our Contact Us page or email support@auraloom.store. We aim to respond to inquiries within 24 hours.
