We want you to shop with confidence. If you're not satisfied with your purchase, you can request a return within 15 days of delivery, subject to the eligibility requirements below.
ELIGIBILITY
To qualify for a return or refund, the item must be:
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Returned within 15 days of delivery.
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Unused and in the same condition you received it.
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In its original packaging.
Items that are used, opened, damaged due to misuse, or not in their original condition may not be eligible for a refund.
HOW TO RETURN AN ITEM
To start a return, please contact us through our Contact Us page or email support@auraloom.store. We'll provide the return instructions to make the process as simple as possible.
Once we receive and inspect your returned item, we'll notify you by email whether your refund has been approved. Approved refunds will be issued to your original payment method within a few business days, depending on your payment provider.
EXCHANGES
We accept exchanges for items that arrive defective or damaged. If you receive a faulty or damaged product, please contact us so we can help arrange a suitable replacement.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is defective, damaged, or otherwise covered by applicable consumer protection laws. Original shipping fees are non-refundable unless required by law.
Please contact us before sending any item back to ensure your return is processed correctly.
NEED HELP?
We're here to help make your shopping experience as smooth as possible. If you have any questions about returns, refunds, or exchanges, please contact us through our Contact Us page or email support@auraloom.store.
We aim to respond to all inquiries within 24 hours.
